Return & Refund | ArtSouk | By Brandit Production | Kuwait

Return & Refund

1. Price and payment

1.1 The price for the Products that you order will be the price quoted on the website at the date the order is received.

1.2 Please note that we only accept payment in Pound Sterling. From time to time we may choose to display prices on the website in foreign currencies as well as Pound Sterling. If we do so, it is purely for illustrative purposes and the conversion rates are approximate only. If you purchase Products using a payment card for a foreign currency denominated account, the conversion rate will be that applied by the relevant payment scheme at the time of processing the transaction.

1.3 Prices include delivery, unless otherwise stated on the website.

1.4 Payments must be made by credit or debit card (please see the relevant part of the website for a list of those payment cards accepted and method of payment). By submitting a credit or debit card number, you: (a) represent and warrant that your use of the particular card is authorised and that all information that you submit is true and accurate; and (b) authorise us to charge to the card you tendered all amounts payable by you to us based on the Products you order.

2. Your right to cancel

2.1 For all other orders, you may cancel your order before and up to 14 working day for rolled orders only after the Products are delivered to you. Due to all framed and stretched artworks being made to order it is not possible to return them under no circumstances.

2.2 You notify us in writing (at the address above or by sending an email to info@artsouk.co.uk before the Cooling Off Period ends that you wish to cancel the order; and

2.3 If the Product(s) have been delivered to you, you will return them to us (at your own cost) in an ‘as new’ condition as they were on delivery.

2.3 Where you cancel an order in accordance with the procedures at paragraphs 2.2 or 2.3, we will (at your request) either exchange the Products or refund the amount you have paid. Refunds will be credited to the payment method used to make the original purchase.

2.4 Until you return the Products to us you are responsible for their safe keeping and taking reasonable care of them. It is your responsibility to package the Products adequately and safely, as we do not accept liability for packages damaged during transit back to us.

3. Cancellation by us

3.1 We reserve the right to cancel any order (or any part of the order) if for any reason:

3.1.1 the Products ordered by you are no longer available;

3.1.2 the Products cannot be supplied to you in the country where you reside;

in which event we will notify you by email and refund any payments you have made for that order or that part of the order.

3.2 We endeavour to make sure that all prices advertised on the website are correct, However, if we discover that the Products you have ordered were listed at an incorrect price we will inform you of the correct price as soon as possible. We will give you the option of re-confirming your order or cancelling it; if you choose to cancel your order we will refund any payments made.

3.3 We will not be obliged to offer any additional compensation for disappointment suffered if your order is cancelled for any reason.

3.4 We may terminate or suspend your use of and registration on this website at any time if you breach any of these terms and conditions or for your inappropriate or unlawful behaviour, without any liability or further obligation of any kind whatsoever to you or any other party.

3.5 We reserve the right to modify, suspend or discontinue this website, the Service or any Products (or any part thereof) at any time with or without notice to you. We shall not be liable to you or any third party for any such modification, suspension or discontinuation.

3.6 You agree to indemnify us and hold us harmless from any and all third party claims and demands, including reasonable legal fees, for damages and costs due to or arising out of your breach of these terms and conditions or your use of this website, the Service or any Products.